ok93 Privacy Policy
This policy explains in detail how your personal information is collected, stored, and kept secure on the ok93 platform, and what rights you have over your information.
Introduction and Commitment
ok93 is a trusted online betting and casino platform in Bangladesh. Protecting the privacy of our users' personal information is one of our highest priorities. This Privacy Policy ("Policy") explains how ok93 ("we", "us") collects, uses, shares, and protects your ("user", "you") personal information.
By using the ok93 website or creating an account, you are considered to have agreed to the terms of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our platform and contact our support team directly.
This policy applies to all ok93 services, websites, and mobile applications. We reserve the right to amend this policy as needed, and you will be notified in advance of any significant changes.
1. Information Collection — What We Collect
Registration Information
When you create an account on ok93, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification)
- Valid email address
- Preferred username and password
- Residential address (including district and division)
Financial and Payment Information
To ensure secure transactions, we collect:
- bKash, Nagad, Rocket, or Upay number
- Bank account name and number (for bank transfers)
- Deposit and withdrawal history
- Transaction reference numbers
We never store full payment card numbers or PINs on our servers.
Gaming Activity Information
The following is stored in your ok93 account:
- Betting history and results
- Play duration and frequency
- Win and loss statistics
- Bonus claims and wagering progress
- Preferred games and categories
Technical and Device Information
Information collected automatically to ensure platform security and performance:
- IP address and approximate location
- Browser type and version
- Device operating system
- Session time and navigation patterns
- Referral source information
Identity Verification Information (KYC)
To meet regulatory requirements and prevent fraud, we may collect in certain circumstances:
- National ID card or passport copy
- Driving licence or birth certificate
- Proof of address documents
Large withdrawals may be restricted until the KYC process is completed.
Communication and Support Information
When you contact us, we collect:
- Live chat conversation records
- Email communication content
- Complaint and request details
- Support ticket information
2. Purpose of Information Use
ok93 uses your information only for the following legitimate purposes. We never sell your information commercially to third parties.
AAccount Management and Service Delivery
Your provided information is used to create, manage, and secure your ok93 account. This includes login verification, account recovery, payment processing, and bonus distribution. Financial information verification is required to ensure the minimum deposit of ৳200 and minimum withdrawal of ৳500.
BSecurity and Fraud Prevention
We analyse IP addresses, device information, and transaction patterns to detect and prevent multiple accounts, money laundering, and other fraudulent activities. This is essential for protecting your account and funds.
CResponsible Gaming Support
By analysing your gaming activity data, we can identify potentially problematic behaviour and provide timely support. This is an important part of ok93's responsible gaming commitment.
DPersonalised Experience and Relevant Offers
Based on your preferences and gaming history, we may present you with relevant games and bonus offers. However, you can turn off personalised recommendations at any time.
ECustomer Service and Issue Resolution
To provide accurate and prompt resolution of your support requests, our 24/7 live chat team may access your account and transaction information. All conversations are logged for security purposes.
FTechnical Development and Analysis
To improve platform performance, identify errors, and make the user experience easier and more enjoyable, we analyse aggregated and anonymised data. Personal identity is never revealed in this process.
3. Cookies and Tracking Technologies
The ok93 website uses various types of cookies and tracking technologies. Each is described below:
Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, store security tokens, and remember your preferred language and settings. Disabling these cookies may prevent the website from working properly.
Analytical Cookies
These cookies are used to understand how users interact with our platform. By collecting page views, session duration, and error information, we improve website performance. This data is completely anonymous.
Functional Cookies
These cookies are used to remember your preferred game categories, display settings, and other personal preferences. They make your ok93 experience more personalised and convenient.
How to Control Cookies
Cookies can be restricted or deleted at any time from your browser settings. However, disabling essential cookies may affect your login and account-related activities. Contact our support team for more information about the cookie policy.
4. Information Sharing with Third Parties
ok93 does not sell your personal information for commercial purposes. However, information may be shared with trusted third parties in certain circumstances:
Payment Processors
The necessary financial information is shared to process transactions through bKash, Nagad, Rocket, Upay, and banking institutions. These organisations follow their own privacy policies and security standards.
Identity Verification Services
Certain identity-related information may be shared with trusted verification service providers to complete the KYC process. This is to prevent fraud and ensure secure payments.
Legal and Regulatory Authorities
Required information may be provided in response to lawful requests from authorities in accordance with applicable laws and regulations. In such cases, we endeavour to provide the minimum information necessary.
Technology and Service Partners
Limited technical information may be shared with cloud hosting, cybersecurity, and other technology service providers. These partners are bound by confidentiality agreements with us.
Cases Where We Do Not Share Information
ok93 never shares your information for the following purposes:
- Selling or renting to third-party advertisers
- Use in irrelevant marketing activities
- Profiling or transferring to data brokers without your prior consent
- Providing to competing organisations
5. Information Security Measures
ok93 uses industry-standard technologies and processes to protect your personal and financial information.
SSL Encryption
All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
Data Encryption
Stored sensitive information is kept secure using strong encryption algorithms.
Round-the-Clock Monitoring
Our security team monitors systems 24/7 and detects suspicious activity.
Restricted Access
Staff are given access only to the information necessary to carry out their responsibilities.
In the Event of a Security Incident
If a data breach occurs, we will notify affected users as quickly as possible and take all possible steps to remedy the damage. If you notice suspicious activity on your account, inform our support team immediately.
6. Data Retention Period
Active Account Information
We retain all your information for as long as your ok93 account is active. This is essential for service delivery. You may contact us at any time to request a review or update of your information.
After Account Closure
Even after an account is closed or deactivated, certain information must be retained for a specified period to meet legal and regulatory requirements. This applies in particular to financial transaction records, which are needed for potential dispute resolution and legal obligations.
Request to Delete Information
You can contact our support team to request the deletion of information that is not required to be retained beyond legal obligations. However, if any information must be kept due to legal requirements, it cannot be deleted until that retention period has ended.
7. Your Rights Regarding Your Information
ok93 believes you should have full control over your own personal information. Your key rights are described below:
Right to Access Information
You have the right to know what information we hold about you. You can request a copy of your complete data through our support team.
Right to Correct Information
If any of your stored information is incorrect, you can request that it be corrected. Some information can be updated directly from your account settings; for others, you will need assistance from support.
Right to Delete Information
You have the right to request the deletion of information that falls outside legal retention obligations. Processing such a request may take some time.
Right to Restrict Processing
In certain circumstances, you can request that the processing of your information be restricted — for example, when there is a dispute about the accuracy of your data.
Right to Opt Out of Marketing
If you do not wish to receive promotional communications, you can withdraw your consent at any time by informing our support team via email or support chat.
Right to Data Portability
You have the right to request your data in a structured and commonly used format.
How to Exercise Your Rights
To exercise any of the above rights, contact us via our support email or through our 24/7 live chat. We are committed to responding to your request within a reasonable time.
8. Minor Protection
Strict Age Limit
ok93 provides services only to those aged 21 and above. Registration or use of the platform by anyone under the age of 21 is strictly prohibited.
Collection of Minors' Information Prohibited
ok93 does not knowingly collect or store personal information of anyone under the age of 21. Date of birth is verified during the registration process and age is reconfirmed during the KYC process.
What to Do If a Minor's Information Is Found
If we become aware that a minor's information is present in our system, we will immediately close the relevant account and permanently delete all collected information. If you are aware of any such account, please contact us.
9. Policy Changes and Updates
Right to Amend
ok93 reserves the right to change, update, or amend this privacy policy as needed. This policy may be updated from time to time due to changes in services, the addition of new technology, or legal obligations.
Notification of Changes
If any significant changes are made, we will notify you via email or through a notification when you log in to the platform. The date of any change will always be noted at the top of the page under the "Last Updated" section.
Consent to Changes
If you continue to use the platform after a revised policy is published, you will be considered to have agreed to the new terms. If you do not agree with the revised policy, please contact our support team to close your account.
10. Contact Us
If you have any questions, concerns, or information-related requests regarding this privacy policy, please do not hesitate to contact us. Our support team is available seven days a week, twenty-four hours a day, to assist you in Bengali.
Your Information Is Safe
Your personal information at ok93 is stored with the highest level of security. We are always committed to complying with our privacy policy.
- SSL Encryption Protection
- Data Not Sold to Third Parties
- Full User Control
- Fair Play Assured
Related Policies
Please also read our other important policies: